Frequently Asked Questions

MAWL is a discipleship coaching app that helps you track progress through customizable training items using the Model, Assist, Watch, Leave methodology. The app integrates with your iPhone contacts to help you monitor and guide your disciples' spiritual growth through structured phases.

You can add contacts in two ways:

• Add from Phone: Select contacts from your iPhone's native contacts app
• Add Manually: Enter contact information directly in the app

Tap the "+" button in the main list view to add new contacts.

The training items cover essential discipleship concepts including:

• Basic discipleship principles (God Uses Ordinary People, Simple Definition of Disciple)
• Spiritual practices (S.O.A.P.S. Bible Study, Prayer Walking)
• Evangelism and outreach (The Gospel, Baptism, 3-Minute Testimony)
• Leadership development (Duckling Discipleship, Leadership Cells)
• Multiplication strategies (3/3 Group Pattern, Four Fields Tool)

Each item progresses through the MAWL phases: Model → Assist → Watch → Leave.

For each training item, you can select the current phase:

• Model: You demonstrate while they observe
• Assist: You work together with guidance
• Watch: They perform independently while you observe
• Leave: They're ready to teach others

When you select "Leave," all previous phases are automatically marked as complete. Tap the phase buttons in the checklist to advance progress.

When you enable iCloud sync, your MAWL data is encrypted and stored in your personal iCloud account. This allows you to:

• Access your data across multiple iOS devices
• Automatically backup your progress and notes
• Restore data if you get a new device

Your data remains under your control and is subject to Apple's iCloud privacy policies. You can disable iCloud sync at any time in the app settings.

MAWL provides several backup options:

• iCloud Sync: Automatic backup when enabled
• Export Data: Create a backup file in Settings
• Import Data: Restore from a backup file

We recommend regular exports as an additional safety measure, especially before major iOS updates or device changes.

Yes, you can export your data in a standard format that can be used for backup purposes. The export includes:

• All contact progress data
• Notes and timestamps
• App settings and preferences

While the export format is primarily designed for backup and restore within MAWL, the data is stored in a readable format that could potentially be used with other tools.

If you delete the app:

• Data stored locally on your device will be lost
• Data synced to iCloud will remain in your iCloud account
• You can restore your data by reinstalling the app and enabling iCloud sync

Important: Always export your data before deleting the app to ensure you have a complete backup.

No, MAWL only accesses contacts that you specifically select to add to the app. The app requests permission to read your contacts, but it only uses the contacts you choose to track in your discipleship program.

You can revoke contact access at any time in iPhone Settings > Privacy & Security > Contacts, though this will limit the app's functionality.

Yes, you can add notes at the contact level. These notes are separate from individual training item progress and can include:

• Prayer requests
• Meeting notes
• Personal observations
• Follow-up reminders

Notes are synced with your other data and included in backups.

You can reorder contacts by long-pressing on a contact in the main list view. This will reveal a context menu with options including "Reorder." You can then drag contacts to your preferred order.

The reordered list will be saved and synced across your devices.

Yes, you can initiate messages to your contacts directly from MAWL. Long-press on a contact in the main list to reveal the context menu, then select "Send Message." This will open your default messaging app with the contact pre-selected.

This feature requires the contact to have a phone number or email address in your contacts.

If the app is running slowly, try these solutions:

• Restart the app: Close and reopen MAWL
• Restart your device: This can resolve temporary performance issues
• Check available storage: Ensure you have sufficient free space
• Update the app: Make sure you're running the latest version
• Check iCloud sync: Ensure iCloud is working properly

If problems persist, contact our support team.

If iCloud sync isn't working properly:

• Check iCloud status: Ensure iCloud is enabled and working
• Verify iCloud storage: Make sure you have available iCloud storage
• Check network connection: Ensure you have a stable internet connection
• Restart sync: Disable and re-enable iCloud sync in app settings
• Force sync: Pull down on the main list to trigger a manual sync

If sync issues continue, try exporting your data as a backup before troubleshooting further.

If the app crashes when adding contacts:

• Check permissions: Ensure MAWL has permission to access your contacts
• Update iOS: Make sure your device is running a supported iOS version
• Update the app: Install the latest version of MAWL
• Restart device: This can resolve temporary issues
• Try manual entry: Use "Add Name" instead of "Add from Phone"

If the problem persists, please contact support with details about when the crash occurs.

If your progress data seems to be missing:

• Check the correct contact: Ensure you're viewing the right contact's progress
• Verify sync status: Check if iCloud sync is working properly
• Look for backups: Check if you have any exported backup files
• Check app settings: Ensure data visibility settings are correct
• Restart the app: Close and reopen MAWL

If data is truly missing and you don't have a backup, contact support immediately. We may be able to help recover some data from iCloud.

Currently, MAWL is only available for iOS devices. We don't have immediate plans for an Android version, but we're always evaluating user demand and may consider it for future development.

If you're interested in an Android version, please let us know through our contact form - user feedback helps us prioritize development efforts.

MAWL is available as a free download from the App Store. We believe in making discipleship tools accessible to everyone.

We may introduce premium features in the future, but the core functionality will always remain free. Any premium features would be clearly communicated to users in advance.

Yes, MAWL is designed to work offline. All core functionality is available without an internet connection:

• View and update contact progress
• Add and edit notes
• Access all training items
• Use all app features

When you regain internet connectivity, any changes will automatically sync with iCloud if sync is enabled.

We provide support through multiple channels:

• Email: support@mawlapp.com
• Contact Form: Use our website contact form
• In-App Feedback: Use the feedback option in app settings
• FAQ: Check this page for common questions

We typically respond to support requests within 24-48 hours.